Quality and Patient Satisfaction Matters...to You and to Us
We know you have many choices for hospital care and that you often choose your hospital based on location or recommendations from your doctor. But we also know that you want the highest quality care, in the safest environment, with stellar customer service for yourself, your family and your friends. As your community hospital, it is our responsibility to openly share all the information you need to make good, informed decisions. This means we'll show you our scores - high and low - in an easy-to-understand format. For us, this information shows where we are doing well and identifies the areas we must focus on to continuously improve the quality of care and customer service we provide for you and your family. For you, we believe this information will help in choosing the best hospital for you and your family. Our Promise to You: We will show you our scores - high and low - from credible, independent research organizations. We will present the data in an easy-to-read, understandable format without modifying any scores or definitions. We will continuously work to improve the quality of care we deliver, even when our scores are better than the national average.
If you have any concerns regarding patient care quality or customer service at Baton Rouge General, we'd like to hear from you. As you can see, we take this Report Card seriously. We're truly committed to continuous growth and improvement and welcome your feedback. For quality, safety or customer service concerns, please email satisfaction@brgeneral.org or call (225) 387-7767 or (225) 763-4040.
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